Credit Card on File Policy
A valid credit card is required at the time of booking for all appointments. This policy helps us reserve your scheduled time and ensure availability for all clients.
Please note that you are welcome to use any preferred method of payment at checkout for services received. The credit card on file is not charged for services unless it is used in accordance with our cancellation policy above.
Your card will only be used in the event of:
- Late cancellations (less than 24 hours’ notice)
- No-shows (missed appointments without notice
If we are unable to successfully process the card on file for any applicable fee, an invoice will be issued to you. This invoice must be paid in full prior to scheduling any future appointments. We value your partnership and we appreciate your commitment to respectful scheduling. We are grateful for your continued trust and loyalty. Thank you for helping us maintain a smooth and respectful experience for all clients
Refunds, Results & Product Return Policy
All MedSpa treatments are non-refundable. Because every client’s skin, body, and response to treatment is unique, we cannot guarantee specific results. However, we do guarantee that we will always perform each service with the highest level of care, professionalism, and attention to your goals, working to achieve the best possible outcome for every client.
By receiving treatment, clients acknowledge that results may vary and that multiple sessions or maintenance treatments may be recommended to achieve or maintain desired outcomes.
Product Returns & Exchanges
There are no returns on retail products. You may exchange within 30 days of purchase, provided the products is unopened, unused, and in original packaging. This policy allows us to ensure product integrity, uphold safety and hygiene standards, and continue offering high-quality, medical-grade skincare to all clients. We are always happy to answer questions and help guide you toward the best treatment and product options for your individual needs.
Appointment Booking, Cancellation & Rescheduling
We kindly ask for a minimum of 48 hours’ notice for any appointment cancellations or changes. This courtesy allows us to adjust schedules and offer the time slot toother clients who may be waiting for availability. A 24-hour notice is required to avoid a cancellation fee. The applicable fees are as follows:
- $50 fee for skin care such as facials, peels, brow microblading treatments
- $100 fee for all medical& injectable appointments, such as Botox/filler/microneedling, laser services, and body treatments
Please note that email to our info mail box is not an accepted method for cancellations or appointment changes, as it may not be monitored in real time. To modify or cancel your appointment, please either call the practice directly, or use the secure booking link included in your appointment confirmation email/text sent a few days prior to your visit.
To modify or cancel your appointment, please either call the practice directly, or use the secure booking link included in your appointment confirmation email/text sent a few days prior to your visit.
This policy is in place to respect the time and preparation of our providers, ensure availability for clients on our waitlist, and maintain an efficient schedule. We appreciate your understanding and cooperation in helping us provide the highest level of care and service to all clients.
Privacy Policy
H2T Skin & Laser Center (“H2T,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal, health, and other information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, online booking systems, communications, and services provided at our locations.
This Privacy Policy applies to information collected in connection with H2T Skin & Laser Center, including our Franklin and Foxboro locations, unless a separate notice or policy applies.
1. Information We Collect
Depending on how you interact with H2T, we may collect the following categories of information:
Personal and Contact Information
- Name, address, email address, and telephone number
- Date of birth and other demographic information
- Account, booking, and communication preferences
Appointment and Service Information
- Appointment history and scheduling information
- Services requested or received
- Treatment-related preferences and communications
- Information you provide through consultation, intake, consent, or other patient forms
Health and Treatment Information
When applicable, we may collect protected health information (PHI), including information related to your medical history, medications, allergies, treatment plans, photographs, treatment records, and other information necessary to provide healthcare services.
Payment and Transaction Information
- Billing and payment-related information
- Purchase history and gift card transactions
- Insurance or payment information, where applicable
2. How We Use Information
We may use information we collect for the following purposes:
- Scheduling, confirming, rescheduling, and managing appointments
- Providing medical aesthetics, wellness, and related services
- Maintaining patient and treatment records
- Processing payments and transactions
- Communicating about appointments, services, and account matters
- Responding to inquiries and providing customer support
- Sending marketing or promotional communications when permitted and, where required, with your consent
- Improving our services, website, and customer experience
- Managing business operations, security, and fraud prevention
- Complying with applicable legal, regulatory, and professional obligations
We do not use or disclose protected health information for purposes other than those permitted by HIPAA or otherwise authorized by the patient, as applicable.
3. Sharing and Disclosure of Information
We may share information with the following categories of recipients, as appropriate:
Service Providers and Business Associates
We may share information with trusted third-party service providers that assist with our operations, such as:
- Appointment scheduling and practice management platforms
- Payment processing
- IT, hosting, and technical support
- Customer service and communications
- Record management and administrative services
When HIPAA applies, H2T will use appropriate contractual safeguards, including Business Associate Agreements (BAAs) where required.
Legal and Regulatory Disclosures
We may disclose information when required or permitted by law, including to comply with legal processes, protect rights and safety, address fraud, or meet regulatory obligations.
Other Disclosures
We may disclose information for other purposes only as permitted by applicable law or with the appropriate authorization or consent.
We do not sell personal information or protected health information.
4. HIPAA Privacy Notice
Our Commitment to Protected Health Information
To the extent H2T is acting as a HIPAA-covered healthcare provider, we are committed to protecting the privacy of your protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), its implementing regulations, and other applicable laws.
PHI is individually identifiable health information that is created, received, maintained, or transmitted by a covered healthcare provider and relates to your health, healthcare services, or payment for healthcare services.
How We May Use or Disclose PHI
Subject to HIPAA and applicable law, we may use or disclose PHI without a separate written authorization for purposes including:
| Purpose | Examples |
|---|---|
| Treatment | Coordinating your care, consulting with healthcare professionals, or providing treatment services |
| Payment | Processing payment, billing, or obtaining payment for services |
| Healthcare Operations | Quality improvement, staff training, scheduling, compliance, audits, and business administration |
| As Required by Law | Responding to legally required requests or regulatory obligations |
| Public Health and Safety | Certain disclosures permitted by law to address public health or safety matters |
We will make reasonable efforts to limit the use, disclosure, and request of PHI to the minimum necessary to accomplish the intended purpose, where required by HIPAA.
Uses Requiring Authorization
Certain uses and disclosures of PHI may require your written authorization, including many disclosures for marketing purposes. If an authorization is required, we will obtain it in accordance with applicable law.
You may revoke an authorization in writing, subject to limitations described in the authorization and applicable law.
Your HIPAA Rights
Subject to applicable legal limitations, you may have the right to:
- Inspect and obtain a copy of your PHI
- Request an amendment to your PHI
- Request restrictions on certain uses or disclosures
- Request confidential communications by alternative means or at alternative locations
- Receive an accounting of certain disclosures
- Obtain a paper copy of our Notice of Privacy Practices
- File a complaint if you believe your privacy rights have been violated
HHS.gov explains that HIPAA-covered providers must describe these rights, their privacy duties, and how individuals may submit complaints in their Notice of Privacy Practices.
HIPAA Notice of Privacy Practices
Our formal Notice of Privacy Practices describes in greater detail how we may use and disclose PHI, your rights, and our legal duties and you may request a paper copy at either H2T location.
You may also submit a complaint to the U.S. Department of Health and Human Services, Office for Civil Rights. HHS states that individuals have the right to complain to both the covered entity and HHS.
5. SMS / Text Messaging Privacy & Terms
SMS Privacy Statement
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
In addition, H2T will not sell or rent mobile phone numbers or text messaging opt-in information for marketing purposes.
Mobile information may be used by H2T and authorized service providers as necessary to deliver the text messaging program, process opt-in or opt-out requests, provide customer support, and maintain the messaging service.
Note: Where text messages involve appointment reminders or other patient-related information, H2T will configure and use its messaging systems in a manner consistent with HIPAA and applicable privacy requirements.
SMS Program Terms & Conditions
1. Program Description
By subscribing, you agree to receive recurring automated promotional and personalized marketing text messages from H2T Skin & Laser Center, including messages about appointments, appointment reminders, service updates, promotions, offers, and other communications you have requested or consented to receive.
Message content and frequency may vary. Consent to receive marketing text messages is not a condition of purchasing goods or services.
2. Opt-Out
You can cancel the SMS service at any time. Just reply “STOP” to any message.
After you send “STOP,” you may receive a final message confirming that you have been unsubscribed. You will no longer receive marketing text messages unless you opt in again.
3. Help
Text “HELP” for assistance
4. Cost & Frequency
Message and data rates may apply. Message frequency varies.
5. Privacy
Your mobile information will not be shared with third parties for marketing or promotional purposes.
For additional details, please review the SMS Privacy Statement above.
6. Consent and Changes
By opting into H2T’s SMS program, you confirm that you are the account holder or have authorization to use the mobile number provided. You may withdraw your consent at any time by replying STOP.
Changes to Our Policies
We may update this policies from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make changes, we will update the Effective Date or Last Updated date at the top of this policy. Material changes will be communicated as required by applicable law.
Contact Us
H2T Skin & Laser Centers –
Franklin Location: 435 King St Franklin, MA Phone: 508-530-9600
Foxboro Location: 17 Cocasset Street Foxboro, MA Phone: 508-543-1112
Email: info@H2Tskin.com
For privacy questions, please contact: info@H2Tskin.com
By booking an appointment and receiving services at any of our practices, you are acknowledging and consenting to your understanding of, and agreement to comply with, all medspa policies.
