H2T Skin and Laser Practice Policies
Appointment Booking, Cancellation & Rescheduling
We kindly ask for a minimum of 48 hours’ notice for any appointment cancellations or changes. This courtesy allows us to adjust schedules and offer the time slot toother clients who may be waiting for availability
A 24-hour notice is required to avoid a cancellation fee. The applicable fees are as follows:
- $50 fee for skin care such as facials, peels, brow microblading treatments
- $100 fee for all medical& injectable appointments, such as Botox/filler/microneedling, laser services, and body treatments
Please note that email to our info mail box is not an accepted method for cancellations or appointment changes, as it may not be monitored in real time.
To modify or cancel your appointment, please either:
- Call the practice directly, or
- Use the secure booking link included in your appointment confirmation email/text sent a few days prior to your visit
This policy is in place to respect the time and preparation of our providers, ensure availability for clients on our waitlist, and maintain an efficient schedule. We appreciate your understanding and cooperation in helping us provide the highest level of care and service to all clients.
Credit Card on File Policy
A valid credit card is required at the time of booking for all appointments. This policy helps us reserve your scheduled time and ensure availability for all clients.
Please note that you are welcome to use any preferred method of payment at checkout for services received. The credit card on file is not charged for services unless it is used in accordance with our cancellation policy above.
Your card will only be used in the event of:
- Late cancellations (less than 24 hours’ notice)
- No-shows (missed appointments without notice
If we are unable to successfully process the card on file for any applicable fee, an invoice will be issued to you. This invoice must be paid in full prior to scheduling any future appointments. We value your partnership and we appreciate your commitment to respectful scheduling. We are grateful for your continued trust and loyalty. Thank you for helping us maintain a smooth and respectful experience for all clients
Refunds, Results & Product Return Policy
All MedSpa treatments are non-refundable. Because every client’s skin, body, and response to treatment is unique, we cannot guarantee specific results. However, we do guarantee that we will always perform each service with the highest level of care, professionalism, and attention to your goals, working to achieve the best possible outcome for every client.
By receiving treatment, clients acknowledge that results may vary and that multiple sessions or maintenance treatments may be recommended to achieve or maintain desired outcomes.
Product Returns & Exchanges
There are no returns on retail products. You may exchange within 30 days of purchase, provided the products is unopened, unused, and in original packaging. This policy allows us to ensure product integrity, uphold safety and hygiene standards, and continue offering high-quality, medical-grade skincare to all clients. We are always happy to answer questions and help guide you toward the best treatment and product options for your individual needs.
By booking an appointment and receiving services at any of our practices, you are acknowledging and consenting to your understanding of, and agreement to comply with, all medspa policies.
